Welcome to Web Genius Web Hosting
Thank you for choosing Web Genius to host the property.webgenius.com.au website website.

Web Genius will provide you with Australia's most advanced hosting technology and world-class customer service.

Customer service and technical support
Technical support and customer service are core to our business. We have strict guidelines regarding the speed and quality of the support we provide, whether the issue is technical or administrative.

Should you ever need further information about our services or need technical support, email our support team at support@webgenius.com.au or reach us by phone at (03) 9720 4338. Please be ready with your domain name as our technical staff will require it to provide quick and effective service.

Using an FTP client to upload your website
File Transfer Protocol (FTP) is the method you will use to transfer files to your space at Web Genius. Before you can get started you will need an FTP client application.

For an FTP client to make a connection to our servers, it will need three pieces of information.

Address: www.property.webgenius.com.au
Username: the FTP user listed in your Hosting Information email
Password: the FTP password listed in your Hosting Information email

Managing your files
Generally speaking, the contents of your web site must reside inside your www/ directory.

When a request is made for your website, our server will look for an index page. An index page is the front page of your website and must have one of several names in order for your site to be served correctly. index.html is the most common name for an index page, but advanced web designers might need to use one of these:

• index.phtml
• index.php
• index.php3
• index.html
• index.shtml
• index.htm
• INDEX.HTM
• index.cgi
• index.wml

Please note, our server will look for your index page in the order listed above, so if you have a file called index.html and another called index.htm, index.html would always be displayed when people visit your site.

Removing this information page
As you have not yet uploaded your website, you are now seeing this information page.

If you would like to delete the holding page before you start uploading your own site, simply delete all the files that are in your www/ directory. Be careful not to delete the www directory itself.

Using the CGI-BIN directory
You will find a CGI-BIN directory in your space. If you intend for your website to run any scripts, they must be placed inside this directory.

Common scripting paths
Listed below are the paths to some common files and services:

perl /usr/bin/perl (we currently run v. 5.6)
sendmail /usr/lib/sendmail
time /usr/bin/time
date /bin/date

If you need any other paths, please email support@webgenius.com.au.

Webmail
Web Genius webmail lets you send, receive and manage your email from a web browser. Web Genius webmail is similar to the webmail accounts offered by Google, Hotmail and Yahoo but has a distinct advantage. Emails that you send will appear to have come from an address at your domain.

You can access Web Genius webmail by visiting http://webmail.webgenius.com.au.